At COLLECTOR CORNER, we are committed to your satisfaction with every purchase.
If you are not completely satisfied with your order, our simple and convenient refund and returs policy is here to help.
Return Eligibility:
- To be eligible for a return, the product must be in its original condition,
unused, and in the same packaging as received.
Warranty Terms:
- This product comes with a limited 7-day warranty starting from the purchase date.
The warranty is only valid if you provide the original purchase receipt.
Warranty Coverage:
- The warranty covers manufacturing defects and malfunctions during normal usage.
- Repairs or replacements will be provided at no additional cost, at the discretion of the seller.
Exclusions:
- Damages caused by misuse, accidents, or unauthorised repairs.
- Normal wear and tear or cosmetic damage that does not affect the functionality of the product.
Return Procedure:
To initiate a return, follow these steps:
- Contact our customer support at info@collectorcorner.ae or call 050 492 1989
to inform them about the return request. - Our customer support team will guide you through the return process and provide
you with a Return Authorization Number (RAN).
Packaging and Shipping:
- Please ensure the product is securely packaged to prevent any damage during transit.
- You are responsible for the shipping costs of the return, except in cases of damaged or defective items
Inspection and Approval:
- Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- If the product is approved for return, we will process the refund or exchange, depending on your preference.
Refund Options:
- For eligible returns, we offer a refund to the original payment method used during the purchase.
- Please note that the processing time for refunds may vary based on your payment provider and
may take several business days to reflect in your account.
Damaged or Defective Items:
- In case of receiving a damaged or defective item, please contact us immediately
with clear photographs of the product and packaging. - We will arrange for a replacement or issue a refund, depending on your preference.
Changes to the Refund and Returns Policy:
- Collectorcorner.ae reserves the right to modify or update the Refund and Returns Policy
at any time without prior notice. - Any changes will be effective immediately upon posting on our website.